What does DOA mean for Android phone wholesale orders?

DOA generally refers to a device that cannot power on or has a major functional issue that was not listed before order confirmation.

How do buyers submit a DOA claim?

Buyers must report the issue within the agreed DOA period and provide clear photos, videos, IMEI or serial details, and a description of the issue for review.

What is not covered by the DOA policy?

Cosmetic condition, normal used-phone wear, battery aging, minor scratches, screen marks, and issues already listed in the stock notes are not covered as DOA.

What are the possible solutions for approved DOA cases?

Approved DOA cases may be handled by replacement, credit, refund, or another agreed solution depending on order terms and stock availability.

Android phone wholesale DOA policy

Clear DOA claim and refund review terms for B2B used Android phone wholesale orders

Android Wholesale, operated by Faith Union Trading Limited, is a B2B wholesale supplier of used Android phones, refurbished Android phones, and mixed mobile devices. This Android Wholesale DOA policy explains how Dead on Arrival (DOA) claims are handled, what evidence is required, how refund or credit requests are reviewed, and what wholesale limitations apply for international phone supplier orders.

This policy is designed for mobile phone wholesalers, importers, distributors, resellers, trading companies, and international buyers who purchase bulk Android phones through B2B mobile phone trading.

DOA Claim Window

DOA claims must be reported within 3 days after delivery.

Evidence Required

Buyer must provide clear photos, videos, IMEI or serial number details, and testing evidence.

Verification Required

Refund, replacement, or credit will only be considered after Android Wholesale verifies the claim.

What Counts as DOA

DOA (Dead on Arrival) means a device has a major functional issue that is identified soon after delivery and reported within the required claim period. This may include serious faults that prevent the device from operating as expected when first tested.

DOA claims must be related to functional problems, not cosmetic condition. Normal used-device wear, grading disagreement, minor marks, or buyer preference do not qualify as DOA under this wholesale phone refund policy.

Android Wholesale operates as an Android wholesale supplier for used Android phone wholesale and refurbished Android phones, so buyers should expect normal wholesale grading standards.

Claim Review Process

Step 1: Report the Issue

Buyer reports the DOA issue within 3 days after delivery.

Step 2: Submit Evidence

Buyer provides photos, videos, IMEI or serial number details, and testing evidence for review.

Step 3: Verification

Android Wholesale reviews the evidence and verifies whether the issue qualifies as a DOA claim under this Android Wholesale DOA policy.

Step 4: Resolution Review

If the claim is approved, Android Wholesale may offer refund, replacement, or credit depending on the case and stock availability. All outcomes are reviewed case by case.

Refund, Replacement, or Credit

Refund, replacement, or credit will only be considered after Android Wholesale verifies the DOA claim and confirms that the issue meets the policy conditions.

The final resolution depends on the claim details, product condition, available stock, order terms, and communication between both sides. Android Wholesale reviews each DOA claim case by case for B2B mobile phone trading orders.

This wholesale phone refund policy does not promise automatic refunds or automatic replacement, and buyers cannot choose any solution freely without review.

DOA Claim Contact

For DOA claim questions or case review, please contact Android Wholesale with your order details, IMEI or serial number information, clear photos, videos, and testing evidence.

Contact Email: info@androidwholesale.com